Frequently Asked Questions
Questions we are frequently asked by new clients in Sydney...
OneSite Finance is built on helping First Home Buyers, Upgraders, Home Builders, Property Investors, and those looking to refinance their existing home loans.
We pride ourselves on providing no-obligation, independent advice, and 5-Star customer service.
Mortgage Brokers & The Home Loan Process
When applying for a loan directly through a bank, you are limited to the small range of loan products they offer. And the rates and discounts they offer to "walk-in" or branch customers.
In short... Your bank, as good as they may be, can only ever show you their own home loan products.
You could try to compare their loans with other banks. But that would take hours of making phone calls, filling in applications, negotiating for discounts, and analysing a spreadsheet of confusing data. The process is a fair bit more complicated than comparing phone plans and that is often hard enough.
A good mortgage broker has a proven system to compare rates, fees and conditions from a variety of lenders. They will do all the research, administration and negotiation on your behalf – saving you many hours of tedious work and potentially uncomfortable conversations.
In short, we make it easy for you to get the most suitable loan with the least amount of stress.
Any Mortgage Broker can find you a loan. But not all have the network, knowledge and experience to get you the most suitable one. We look at you as a long-term client and consider your long term needs. You can see this in the reviews we've collected over the years. We always look at how to save you years of repayments and fees.
The expert Mortgage Brokers at OneSite Finance not only guarantee to find you the most suitable loan, we automatically review your loan each year to ensure you always have the best deal available. Your bank is not going to do that.
And we offer advice on how you can redirect any savings to pay your loan off sooner or invest for greater returns in the future. We help you keep more cash in your pocket today and in the future.
For more information, here are the 9 Ways Our Mortgage Brokers Help Sydney Home Owners and Investors Get the Most Suitable Loan and Save Thousands in Mortgage Repayments, Fees, and Taxes.
This is a hard question to answer without knowing some information about your situation. Mainly:
- Your goals. What are you looking to achieve?
- Your income & expenses. What do you earn? What do you spend?
- Your assets & liabilities. What do you own? How much debt do you have?
- Your family situation. Are you married, single, have children etc.
During your Free Home Loan Strategy Session one of our expert Mortgage Brokers will analyse your situation and give you an accurate idea of your borrowing capacity.
If you're ready to purchase, we can arrange a full Loan Pre-Approval so when you find the right property, the funds are ready to go. This places you at an advantage when negotiating for your next property.
The following video will give you a breakdown of the factors affecting your borrowing capacity.
Yes... Some people are able to negotiate a better rate with their own bank. But many find the process stressful, time-consuming and uncomfortable. And it doesn't guarantee you will get the most suitable loan available.
In other words, even with a better rate, you still may be paying more than necessary. A better rate is nothing if your loan product does not have an offset account. Or does not allow you to make extra repayments for instance.
A good mortgage broker will look after all the research, negotiation, and administration, saving you hours of work and potentially confronting conversations.
The ultimate goal is to ensure you have the most suitable loan for your situation. Not necessarily the loan with the lowest interest rate.
Using a mortgage broker costs you nothing usually.
The most in demand brokers may charge a small consultation or commitment fee that is refunded on settlement. Mortgage brokers get paid by the bank you select at the end of the purchase or refinance process.
The banks pay brokers a commission for bringing them loans. This is money the banks would have spent on marketing to attract new customers and process their home loan applications.
A lot of banks have reduced the number of branches and the capability of the Lending Managers within those branches in order to cut costs and drive greater economic efficiencies.
You will usually get a better deal through a mortgage broker because unlike banks, brokers are independent. Your broker is not limited to showing you the home loan products from one lender unlike the Lending Manager at your local branch.
OneSite Finance has a panel of over 40 lenders covering the Big 4, mid-tier banks, international banks as well as credit unions and building societies.
More information on how we and other mortgage brokers are paid can be found on our Fees and Commissions page.
We help clients all around Sydney with all types of home loans including loans to purchase your first home, upgrade your existing home, loans for land and construction, refinance, and loans to help you invest in property.
We help busy Professionals research and obtain their home loans with as little as 5% deposit, and No LMI. The professionals we help include:
- Medical Industry Professionals including Medical Specialists, Doctors, Nurses, Physiotherapists, and Veterinary Industry Professionals
- Legal Industry Professionals including Solicitors, QCs, and other legal practitioners
- Accounting Professionals including Chartered Accountants (CAs), Auditors, Actuaries, Financial Controllers, and other accounting industry professionals
- Mining, Energy & Resource Industry Professionals including Engineers, Surveyors, Mine Surveyors, Quantity Surveyors and Geologists
- Information Technology Professionals including Engineers, Software Developers, System Administrators, Project Managers, and other IT practitioners
Not at all... OneSite Finance is completely independent. We can compare hundreds of loans and loan products from a panel of more than 40 lenders to ensure you always have the most suitable loan for your situation. Now and in the future.
We get paid the almost the same commission regardless of which lender you choose. Additionally, we disclose all commissions to clients prior to lodging any loan applications.
That said, we have a 15+ year track record of serving our clients' best interests. Our goal is not to just make sales. We are dedicated to forging long term relationships as you can see from the reviews and testimonials we've accumulated over the years.
Our advice is independent, fully transparent, always impartial, and in your best interest.
Yes... Exit fees and penalties are charged to cover the costs incurred by the bank to attract you as a client, to assess you as a credit risk and to process your home loan application.
Exit fees can often be eliminated or reduced if you negotiate with the bank. In any case, our comprehensive analysis on loan refinances and reviews takes all penalties and fees into account to ensure you get the best financial outcome.
An approval estimate is a high-level estimate of the amount a lender is willing to lend you. Some brokers and lenders use Approval Estimates to avoid the cost in time and effort required to assess your situation properly.
Sadly, some home buyers and investors sign contracts based on what they think is a Loan Pre-Approval only to discover it was only an approval estimate. This not only causes significant stress, but it can also put the transaction at risk and lead to you losing out on the property and potentially losing your deposit. This is especially true if your situation changes.
OneSite Finance always proceeds with a Loan Pre-Approval application which when granted means you can search for and bid on a property knowing the funds you need will be there when called on.
The sooner the better. We don’t merely help you research and find the most suitable loan. We answer all your questions and help you through the entire process from start to finish. We especially enjoy guiding First Home Buyers bring their home ownership dreams come to life.
So, whether you're ready to make an offer on a property, you're thinking about buying your first house, or you're just wondering if you may be able to save some money on your mortgage, book your Free Home Loan Strategy Session and benefit from our years of experience.
There’s no obligation and absolutely nothing to lose.
Sydney is a beautiful part of the world to live, work and invest in. Book a Free Home Loan Strategy Session and we can put you in touch with our network of trusted real estate partners who will help you find the property you're looking for.
Whether you're looking to purchase a home or to invest, one of our professional partners should be able to help.
Enquire Now. Book Your FREE Home Loan Strategy Session
Discover how to get the right home or investment property loan and save years and thousands in repayments, fees and taxes
- I've worked with Norman at OneSite Finance to get my house refinanced and my experience has been nothing but wonderful. It was the smoothest process ever and he made everything very easy and clear and was very transparent. I know the process of a mortgage or a refinance can be daunting as not all finance brokers are as helpful and approachable but Norman has helped me with my application every step of the way. He provided me with all the information I needed to know to make an informed decision in terms of different lenders, competitive rates, how to structure the loan to best benefit me in the long run that clearly showed that he had my best interest in mind. He was very transparent, kind, patient and amazing overall. My application got approved within a very short period of time and he not only helped me through the process, but also checked on me after the settlement too to ensure if everything is as explained in the approval letters. I will happily recommend Norman at OneSite Finance to anyone for their financial needs. -read moreread lessLiz, Tram and the team were extremely professional and amazing to work with. They helped us with our property purchase by providing sound advice, ensuring a quick finance approval and guiding us throughout the whole purchasing journey. Special mention to Liz and her dedication, as she continued to work on our finance application despite being on annual leave! I'm really grateful that my friends recommended us to OneSite Finance and I would highly recommend their services. -read moreread lessFive stars is not enough! Liz and OneSite was recommended to my husband and I and we are so grateful that we heard about them. Liz and her team at OneSite made buying our first home an easy experience and it really helped in this process.
I would recommend OneSite to everyone - first home buyers, experienced buyers and every one else. Thanks Liz, I look forward to coming to you in the future with our home loan needs. -read moreread less - Karen and Liz are two of the hardest working professionals I have ever had the pleasure of dealing with – these days it is hard to come by. From day 1 to the end process, I had felt informed and well looked after, especially during a difficult time for me.
Thank you both for your excellent communication, integrity and reliability and successfully assisting me with my re-mortgage.
The reviews really speak for themselves and I will be recommending OneSite Finance to all friends and family and returning to their services for my next property. -read moreread less5 star customer service, professionalism and outcome!
Liz Zaki was amazing in helping us with our not-so-straightforward refinancing needs.
She was honest, persistent, courteous - really sets the bar high for mortgage brokers.
I recommend her and her team to my friends, family and anyone needing mortgage broker services. -read moreread lessWe had an excellent experience with Onesite finance. Liz, our broker was very thorough in going through the process which really helped us with the search for a new home. We bought during the COVID shutdown and Liz's extraordinary commitment to getting the loan through when everything had slowed was amazing! Strongly recommend their services if you are looking for any type of loan. -read moreread less - Liz was recommended to me by a colleague who had great experiences with OneSite. Liz and her team are super efficient, professional and extremely thorough; they were very patient with me, and went above and beyond to ensure that my case is complete within a very tight time frame. Thank you Liz again for your amazing work! -read moreread lessAs somewhat bewildered first home buyers, we needed plenty of guidance, from doing our due diligence before making an offer all the way up to selecting and establishing our home loan. Norman at OneSite was extremely helpful and patient. He talked us through the substantial amount of paperwork and made the process very smooth. I'd recommend OneSite to any first home buyers. -read moreread lessLiz helped me to find a mortgage my first property purchase, and I couldn't have asked for a better experience as a first-time homebuyer. She was incredibly helpful, clear, and responsive to all my questions. Her friendly demeanor made the process feel less daunting, and her patience truly stood out as she guided me through every step. I'm so grateful for Liz's expertise and support, and I wouldn't hesitate to recommend her to anyone in need of mortgage assistance. Thanks again Liz and team! -read moreread less
- I am super excited and thankful that we found Liz and the team to help us with our first home. Special thanks to Liz. She is fast, efficient, and detailed. The thing I love the most is that we get prompt responses and advice on all doubts.
This is a highly recommended broker to go for if you are buying property. I will be 100% going back to Liz and the team in the future.
P/s: Be prepared to get ready with all the documents that are requested. It really smooth out the process in a blink of eyes. -read moreread lessWe can say confidently that One Site is The Best Mortgage Finance Company, and Liz is the Best Mortgage Broker! We have known Liz since our first property purchase in 2011. Since then, we have always depend on her on all our mortgage needs. We never have to worry about anything as we trust Liz always do the best thing for us. Liz is very efficient and always get back to us promptly whenever we need her advice. All of her explanations were very clear, and we were provided with options. She also travelled to meet us during the weekends, which we really appreciate very much. She provides us with the best services and we have built our friendship for many years. One Site also run Property Workshops which we would recommend anyone to join them as they are very informative and useful. We thank Liz and her team for their assistance and will always recommend One Site to anyone. -read moreread lessLiz and the team at OneSite Finance were recommended to us by close family friends. As first home buyers, Liz and the team took the stress out of the entire process for us. They allowed us to focus on finding a home and guided us each step of the way. It was a truly wonderful experience and I would highly recommend them. Thanks again Liz and the team for helping us purchase our home in QLD. -read moreread less - We really thanked Norman for his help. Norman had been helping us go through the stressful process smoothly. He had been patiently answering our questions and tirelessly assisting us in finding the best solutions. Norman was extremely professional and helpful. He was always supportive whenever we felt hopeless and looked for the best solutions to help us. Norman has gone the extra mile to get results that were beyond our expectations. We highly recommend Norman and can't thank him enough for his hard work and for always being there for us at every single step of the whole process. Huge thanks to Norman and OneSite. -read moreread lessLiz Zaki came highly recommended to us by a savvy friend, and now, having experienced her exceptional service firsthand, we can confidently say that she exceeded all our expectations as a first-time buyer.
From the very beginning, Liz demonstrated an incredible level of patience, taking the time to explain each step of the home buying process and presenting us with various options available to suit our needs. Her clear and effective communication throughout the journey made us feel well-informed and supported at every stage, from application to approval and settlement.
What truly stood out was the exceptional management of our application and settlement, which made the entire process seamless and stress-free. Liz and her team's dedication to our case was evident, and it gave us total peace of mind.
Moreover, we were pleasantly surprised by the additional educational workshops offered by Liz's team, which allowed us to build our knowledge and confidence in the real estate market. This extra effort showcased their commitment to ensuring we made well-informed decisions.
We have no hesitation in recommending Liz at OneSite to anyone looking for a finance. Her expertise, professionalism, and personalised approach made our first home buying experience truly enjoyable and successful. Liz Zaki and her team are the ones you can trust to guide you through the complex world of mortgages with ease. -read moreread lessI had the pleasure of working with Liz for my recent mortgage application, and I cannot recommend her highly enough. Liz's expertise and dedication were evident from our first conversation. She took the time to understand my financial goals and patiently guided me through the entire process.
What sets Liz apart is her exceptional communication skills. She made sure I was informed at every stage, promptly answering all my questions and providing valuable insights along the way. Her professionalism and attention to detail instilled confidence in me throughout the process.
Moreover, Liz went above and beyond to secure the best possible terms for my mortgage. She negotiated tirelessly on my behalf and ensured that I got a competitive rate that aligned with my needs and preferences.
Working with Liz was not only efficient but also a truly pleasant experience. Her friendly demeanor and genuine care for her clients make her a standout mortgage broker. I am incredibly grateful for her assistance and would recommend her to anyone in need of mortgage services without hesitation. Thank you, Liz, for your exceptional support and expertise. -read moreread less
















