Frequently Asked Questions
Questions we are frequently asked by new clients in Sydney...
OneSite Finance is built on helping First Home Buyers, Upgraders, Home Builders, Property Investors, and those looking to refinance their existing home loans.
We pride ourselves on providing no-obligation, independent advice, and 5-Star customer service.

Mortgage Brokers & The Home Loan Process
When applying for a loan directly through a bank, you are limited to the small range of loan products they offer. And the rates and discounts they offer to "walk-in" or branch customers.
In short... Your bank, as good as they may be, can only ever show you their own home loan products.
You could try to compare their loans with other banks. But that would take hours of making phone calls, filling in applications, negotiating for discounts, and analysing a spreadsheet of confusing data. The process is a fair bit more complicated than comparing phone plans and that is often hard enough.
A good mortgage broker has a proven system to compare rates, fees and conditions from a variety of lenders. They will do all the research, administration and negotiation on your behalf – saving you many hours of tedious work and potentially uncomfortable conversations.
In short, we make it easy for you to get the most suitable loan with the least amount of stress.
Any Mortgage Broker can find you a loan. But not all have the network, knowledge and experience to get you the most suitable one. We look at you as a long-term client and consider your long term needs. You can see this in the reviews we've collected over the years. We always look at how to save you years of repayments and fees.
The expert Mortgage Brokers at OneSite Finance not only guarantee to find you the most suitable loan, we automatically review your loan each year to ensure you always have the best deal available. Your bank is not going to do that.
And we offer advice on how you can redirect any savings to pay your loan off sooner or invest for greater returns in the future. We help you keep more cash in your pocket today and in the future.
For more information, here are the 9 Ways Our Mortgage Brokers Help Sydney Home Owners and Investors Get the Most Suitable Loan and Save Thousands in Mortgage Repayments, Fees, and Taxes.
This is a hard question to answer without knowing some information about your situation. Mainly:
- Your goals. What are you looking to achieve?
- Your income & expenses. What do you earn? What do you spend?
- Your assets & liabilities. What do you own? How much debt do you have?
- Your family situation. Are you married, single, have children etc.
During your Free Home Loan Strategy Session one of our expert Mortgage Brokers will analyse your situation and give you an accurate idea of your borrowing capacity.
If you're ready to purchase, we can arrange a full Loan Pre-Approval so when you find the right property, the funds are ready to go. This places you at an advantage when negotiating for your next property.
The following video will give you a breakdown of the factors affecting your borrowing capacity.
Yes... Some people are able to negotiate a better rate with their own bank. But many find the process stressful, time-consuming and uncomfortable. And it doesn't guarantee you will get the most suitable loan available.
In other words, even with a better rate, you still may be paying more than necessary. A better rate is nothing if your loan product does not have an offset account. Or does not allow you to make extra repayments for instance.
A good mortgage broker will look after all the research, negotiation, and administration, saving you hours of work and potentially confronting conversations.
The ultimate goal is to ensure you have the most suitable loan for your situation. Not necessarily the loan with the lowest interest rate.
Using a mortgage broker costs you nothing usually.
The most in demand brokers may charge a small consultation or commitment fee that is refunded on settlement. Mortgage brokers get paid by the bank you select at the end of the purchase or refinance process.
The banks pay brokers a commission for bringing them loans. This is money the banks would have spent on marketing to attract new customers and process their home loan applications.
A lot of banks have reduced the number of branches and the capability of the Lending Managers within those branches in order to cut costs and drive greater economic efficiencies.
You will usually get a better deal through a mortgage broker because unlike banks, brokers are independent. Your broker is not limited to showing you the home loan products from one lender unlike the Lending Manager at your local branch.
OneSite Finance has a panel of over 40 lenders covering the Big 4, mid-tier banks, international banks as well as credit unions and building societies.
More information on how we and other mortgage brokers are paid can be found on our Fees and Commissions page.
We help clients all around Sydney with all types of home loans including loans to purchase your first home, upgrade your existing home, loans for land and construction, refinance, and loans to help you invest in property.
We help busy Professionals research and obtain their home loans with as little as 5% deposit, and No LMI. The professionals we help include:
- Medical Industry Professionals including Medical Specialists, Doctors, Nurses, Physiotherapists, and Veterinary Industry Professionals
- Legal Industry Professionals including Solicitors, QCs, and other legal practitioners
- Accounting Professionals including Chartered Accountants (CAs), Auditors, Actuaries, Financial Controllers, and other accounting industry professionals
- Mining, Energy & Resource Industry Professionals including Engineers, Surveyors, Mine Surveyors, Quantity Surveyors and Geologists
- Information Technology Professionals including Engineers, Software Developers, System Administrators, Project Managers, and other IT practitioners
Not at all... OneSite Finance is completely independent. We can compare hundreds of loans and loan products from a panel of more than 40 lenders to ensure you always have the most suitable loan for your situation. Now and in the future.
We get paid the almost the same commission regardless of which lender you choose. Additionally, we disclose all commissions to clients prior to lodging any loan applications.
That said, we have a 15+ year track record of serving our clients' best interests. Our goal is not to just make sales. We are dedicated to forging long term relationships as you can see from the reviews and testimonials we've accumulated over the years.
Our advice is independent, fully transparent, always impartial, and in your best interest.
Yes... Exit fees and penalties are charged to cover the costs incurred by the bank to attract you as a client, to assess you as a credit risk and to process your home loan application.
Exit fees can often be eliminated or reduced if you negotiate with the bank. In any case, our comprehensive analysis on loan refinances and reviews takes all penalties and fees into account to ensure you get the best financial outcome.
An approval estimate is a high-level estimate of the amount a lender is willing to lend you. Some brokers and lenders use Approval Estimates to avoid the cost in time and effort required to assess your situation properly.
Sadly, some home buyers and investors sign contracts based on what they think is a Loan Pre-Approval only to discover it was only an approval estimate. This not only causes significant stress, but it can also put the transaction at risk and lead to you losing out on the property and potentially losing your deposit. This is especially true if your situation changes.
OneSite Finance always proceeds with a Loan Pre-Approval application which when granted means you can search for and bid on a property knowing the funds you need will be there when called on.
The sooner the better. We don’t merely help you research and find the most suitable loan. We answer all your questions and help you through the entire process from start to finish. We especially enjoy guiding First Home Buyers bring their home ownership dreams come to life.
So, whether you're ready to make an offer on a property, you're thinking about buying your first house, or you're just wondering if you may be able to save some money on your mortgage, book your Free Home Loan Strategy Session and benefit from our years of experience.
There’s no obligation and absolutely nothing to lose.
Sydney is a beautiful part of the world to live, work and invest in. Book a Free Home Loan Strategy Session and we can put you in touch with our network of trusted real estate partners who will help you find the property you're looking for.
Whether you're looking to purchase a home or to invest, one of our professional partners should be able to help.
Enquire Now. Book Your FREE Home Loan Strategy Session
Discover how to get the right home or investment property loan and save years and thousands in repayments, fees and taxes
- Liz is one of the most professional and results-driven financial service provider I've ever worked with.
My partner and I applied for a new home loan via Liz. From initial consultation, to approval and settlement, the whole process was project managed by Liz and as a result, it was relatively painless. Communication from Liz is also second to none as she is very responsive. When we needed to come in and sign documents, she was also very flexible with timing. Liz was also a very tough negotiator with the bank and was able to provide a VERY enviable rate on our home loan with CBA with is comparable with smaller lenders.
She is truly a delight to deal with and can really trust her to help navigate through an otherwise very cumbersome and time-consuming part of a home buying process. -read moreread lessNorman is one of the most professional broker we've ever known. He has assisted in planning since the beginning and has been patiently answered our questions to minimise our worries. He helped us going through all processes and he has made sure everything went smoothly. We could not imagine if Norman was not on our side. Many thanks Norman! OneSite, especially Norman, is highly recommended! Thank you again! -read moreread lessAs first home buyers, it was very important we had a trustworthy broker who could explain processes simply and responsibly.
Despite us not being based in Sydney, Liz and the team could not have been any better. Liz was always available for meetings and communications were incredibly efficient. Financial processes and procedures were explained clearly. Paperwork was dispatched and actioned quickly throughout our engagement.
Liz came recommended to us from good friends. We couldn’t recommend her and the team more highly. We will never consider going anywhere else. -read moreread less - Norman helped me find a home loan and secure my first property purchase. As a first-time homebuyer, I found Norman’s guidance and support extremely valuable. From the very beginning, Norman clearly outlined the entire buying process and was more than happy to answer any of my questions. I appreciated that he was easy to reach, even on weekends, which was a huge help since that's when I did most of my house hunting. It was reassuring to know I could reach out to him with any concerns or questions and get answers and insights from him on the same day. This quick feedback was greatly appreciated in helping me feel prepared and confident before making offers.
Thanks to Norman, my first home-buying experience felt much more simplified and manageable, and I am very grateful for his help and expertise. -read moreread lessWe had an excellent experience with Onesite finance. Liz, our broker was very thorough in going through the process which really helped us with the search for a new home. We bought during the COVID shutdown and Liz's extraordinary commitment to getting the loan through when everything had slowed was amazing! Strongly recommend their services if you are looking for any type of loan. -read moreread lessWe are first-time home buyers and had an excellent experience working with Norman getting finance our first home. He was extremely meticulous explaining the options for each lender, and then through the application and settlement processes.
I would recommend Norman to anyone who is looking for a loan advisor or even just general advice. -read moreread less - I can't express how grateful I am to Liz and her incredible team at OneSite for helping me finance my first home! From the very beginning, they went above and beyond to ensure I had the best experience possible. Liz and her team were always quick to reply, incredibly helpful, and truly dedicated to my success. Their expertise and commitment made the entire process smooth and stress-free. I highly recommend OneSite to anyone looking for a reliable and supportive mortgage broker. Thank you, Liz and team, for making my dream of home ownership a reality! -read moreread lessI approached Liz and the One Site team recently after another mortgage broker left me hanging. I needed urgent help with refinancing due to a court order. Liz showed the utmost professionalism from the beginning, responding promptly to my emails, text messages even after hours. In our consultation, she was very clear about the options and helped benchmark them against my own needs. I would definitely like to rely on her with my property purchase in the future and highly recommend her and her team! -read moreread lessI've worked with Norman at OneSite Finance to get my house refinanced and my experience has been nothing but wonderful. It was the smoothest process ever and he made everything very easy and clear and was very transparent. I know the process of a mortgage or a refinance can be daunting as not all finance brokers are as helpful and approachable but Norman has helped me with my application every step of the way. He provided me with all the information I needed to know to make an informed decision in terms of different lenders, competitive rates, how to structure the loan to best benefit me in the long run that clearly showed that he had my best interest in mind. He was very transparent, kind, patient and amazing overall. My application got approved within a very short period of time and he not only helped me through the process, but also checked on me after the settlement too to ensure if everything is as explained in the approval letters. I will happily recommend Norman at OneSite Finance to anyone for their financial needs. -read moreread less
- We have been dealing with Liz as a mortgage broker since we purchased our first home in 2005. Since then we have come to rely on her for our home loan needs including purchases, refinance and construction loans.
I would highly recommend Liz and OneSite as they have always found a better rate for us.
Their attention to detail in our applications have always resulted in a quick turnaround from the financial institutions with little or no questions asked. -read moreread lessI was referred to OneSite by a friend who is a client and I must say I am glad to have chosen Liz and Tram and the rest of the team at OneSite! They are super friendly and very patient. Being a first home buyer, my mind was set at ease knowing that OneSite had everything covered and always answered my queries. I will definitely recommend them to all my friends and family! -read moreread lessLiz was so wonderful assisting us getting a mortgage. She explained everything very carefully, explained all the pros and cons of various loans and worked really hard to get us the best to suit our needs. She was always very responsive and communication with her and the team was great. I would definitely recommend her. -read moreread less - We have been working with Liz for over 10 years as a mortgage broker with loan financing and re-financing and I always appreciate her updates on market trends and new offers.
She recently assisted us again with purchasing an investment property and taking an equity loan out from our existing property.
She is always diligent, responsive and explains finance matters extremely well and the process with the banks. She makes borrowing easy and I would highly recommend her to any looking for finance or re-financing. -read moreread lessNorman at OneSite is excellent to deal with. He is extremely professional, knowledgeable, helpful, supportive, and easy to get in touch when in need. He was there for us in every single step of the whole process and always looking for best mortgage rates available. We simply can’t recommend Norman highly enough. I will definitely use Norman again in the future. Thank you Norman! -read moreread lessWe would highly recommend Onesite Finance. We recently bought an investment property in WA and Liz & team helped us with the home loan process. She guided us with all the loan options available and helped us pick the option best fit for us from both vendor and rate perspective. We would without a doubt reach out to Liz & team for our next home! -read moreread less