Frequently Asked Questions
Questions we are frequently asked by new clients in Sydney...
OneSite Finance is built on helping First Home Buyers, Upgraders, Home Builders, Property Investors, and those looking to refinance their existing home loans.
We pride ourselves on providing no-obligation, independent advice, and 5-Star customer service.
Mortgage Brokers & The Home Loan Process
When applying for a loan directly through a bank, you are limited to the small range of loan products they offer. And the rates and discounts they offer to "walk-in" or branch customers.
In short... Your bank, as good as they may be, can only ever show you their own home loan products.
You could try to compare their loans with other banks. But that would take hours of making phone calls, filling in applications, negotiating for discounts, and analysing a spreadsheet of confusing data. The process is a fair bit more complicated than comparing phone plans and that is often hard enough.
A good mortgage broker has a proven system to compare rates, fees and conditions from a variety of lenders. They will do all the research, administration and negotiation on your behalf – saving you many hours of tedious work and potentially uncomfortable conversations.
In short, we make it easy for you to get the most suitable loan with the least amount of stress.
Any Mortgage Broker can find you a loan. But not all have the network, knowledge and experience to get you the most suitable one. We look at you as a long-term client and consider your long term needs. You can see this in the reviews we've collected over the years. We always look at how to save you years of repayments and fees.
The expert Mortgage Brokers at OneSite Finance not only guarantee to find you the most suitable loan, we automatically review your loan each year to ensure you always have the best deal available. Your bank is not going to do that.
And we offer advice on how you can redirect any savings to pay your loan off sooner or invest for greater returns in the future. We help you keep more cash in your pocket today and in the future.
For more information, here are the 9 Ways Our Mortgage Brokers Help Sydney Home Owners and Investors Get the Most Suitable Loan and Save Thousands in Mortgage Repayments, Fees, and Taxes.
This is a hard question to answer without knowing some information about your situation. Mainly:
- Your goals. What are you looking to achieve?
- Your income & expenses. What do you earn? What do you spend?
- Your assets & liabilities. What do you own? How much debt do you have?
- Your family situation. Are you married, single, have children etc.
During your Free Home Loan Strategy Session one of our expert Mortgage Brokers will analyse your situation and give you an accurate idea of your borrowing capacity.
If you're ready to purchase, we can arrange a full Loan Pre-Approval so when you find the right property, the funds are ready to go. This places you at an advantage when negotiating for your next property.
The following video will give you a breakdown of the factors affecting your borrowing capacity.
Yes... Some people are able to negotiate a better rate with their own bank. But many find the process stressful, time-consuming and uncomfortable. And it doesn't guarantee you will get the most suitable loan available.
In other words, even with a better rate, you still may be paying more than necessary. A better rate is nothing if your loan product does not have an offset account. Or does not allow you to make extra repayments for instance.
A good mortgage broker will look after all the research, negotiation, and administration, saving you hours of work and potentially confronting conversations.
The ultimate goal is to ensure you have the most suitable loan for your situation. Not necessarily the loan with the lowest interest rate.
Using a mortgage broker costs you nothing usually.
The most in demand brokers may charge a small consultation or commitment fee that is refunded on settlement. Mortgage brokers get paid by the bank you select at the end of the purchase or refinance process.
The banks pay brokers a commission for bringing them loans. This is money the banks would have spent on marketing to attract new customers and process their home loan applications.
A lot of banks have reduced the number of branches and the capability of the Lending Managers within those branches in order to cut costs and drive greater economic efficiencies.
You will usually get a better deal through a mortgage broker because unlike banks, brokers are independent. Your broker is not limited to showing you the home loan products from one lender unlike the Lending Manager at your local branch.
OneSite Finance has a panel of over 40 lenders covering the Big 4, mid-tier banks, international banks as well as credit unions and building societies.
More information on how we and other mortgage brokers are paid can be found on our Fees and Commissions page.
We help clients all around Sydney with all types of home loans including loans to purchase your first home, upgrade your existing home, loans for land and construction, refinance, and loans to help you invest in property.
We help busy Professionals research and obtain their home loans with as little as 5% deposit, and No LMI. The professionals we help include:
- Medical Industry Professionals including Medical Specialists, Doctors, Nurses, Physiotherapists, and Veterinary Industry Professionals
- Legal Industry Professionals including Solicitors, QCs, and other legal practitioners
- Accounting Professionals including Chartered Accountants (CAs), Auditors, Actuaries, Financial Controllers, and other accounting industry professionals
- Mining, Energy & Resource Industry Professionals including Engineers, Surveyors, Mine Surveyors, Quantity Surveyors and Geologists
- Information Technology Professionals including Engineers, Software Developers, System Administrators, Project Managers, and other IT practitioners
Not at all... OneSite Finance is completely independent. We can compare hundreds of loans and loan products from a panel of more than 40 lenders to ensure you always have the most suitable loan for your situation. Now and in the future.
We get paid the almost the same commission regardless of which lender you choose. Additionally, we disclose all commissions to clients prior to lodging any loan applications.
That said, we have a 15+ year track record of serving our clients' best interests. Our goal is not to just make sales. We are dedicated to forging long term relationships as you can see from the reviews and testimonials we've accumulated over the years.
Our advice is independent, fully transparent, always impartial, and in your best interest.
Yes... Exit fees and penalties are charged to cover the costs incurred by the bank to attract you as a client, to assess you as a credit risk and to process your home loan application.
Exit fees can often be eliminated or reduced if you negotiate with the bank. In any case, our comprehensive analysis on loan refinances and reviews takes all penalties and fees into account to ensure you get the best financial outcome.
An approval estimate is a high-level estimate of the amount a lender is willing to lend you. Some brokers and lenders use Approval Estimates to avoid the cost in time and effort required to assess your situation properly.
Sadly, some home buyers and investors sign contracts based on what they think is a Loan Pre-Approval only to discover it was only an approval estimate. This not only causes significant stress, but it can also put the transaction at risk and lead to you losing out on the property and potentially losing your deposit. This is especially true if your situation changes.
OneSite Finance always proceeds with a Loan Pre-Approval application which when granted means you can search for and bid on a property knowing the funds you need will be there when called on.
The sooner the better. We don’t merely help you research and find the most suitable loan. We answer all your questions and help you through the entire process from start to finish. We especially enjoy guiding First Home Buyers bring their home ownership dreams come to life.
So, whether you're ready to make an offer on a property, you're thinking about buying your first house, or you're just wondering if you may be able to save some money on your mortgage, book your Free Home Loan Strategy Session and benefit from our years of experience.
There’s no obligation and absolutely nothing to lose.
Sydney is a beautiful part of the world to live, work and invest in. Book a Free Home Loan Strategy Session and we can put you in touch with our network of trusted real estate partners who will help you find the property you're looking for.
Whether you're looking to purchase a home or to invest, one of our professional partners should be able to help.
Enquire Now. Book Your FREE Home Loan Strategy Session
Discover how to get the right home or investment property loan and save years and thousands in repayments, fees and taxes
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A G.Liz has been my mortgage broker for several years now and I cannot recommend her and OneSite enough. She secured a loan for me for an investment property when I wouldn't have known where to start or how to get a good rate.
I barely knew the basics at the time and she went out of her way to take the time to explain offset accounts and a bunch of things on property investment in general.
Recently she went through the process of refinancing the loan with another bank in order to get me a better rate.
Liz is great to deal with, easy to talk to, always makes time to help and I often turn to her for advice in general with anything property related. -read moreread less
Joe s.Liz is a super efficient and helpful broker. She was available 24/7 to answer any of our questions which I am sure you will not be able to find anyone more attentive to their client needs! From the beginning of the process up to settlement I did not have to worry at all as Liz has dealt with everything in a super efficient manner. Thanks for all your help Liz, we really appreciate and we will definitely use Liz again in the future! -read moreread less Raymond S.Just had a mortgage refinance completed smoothly. Norman Suryadi is very patience, helpful, professional and informative. Would highly recommend him. Happy with his service. -read moreread less - K P.We are first-time home buyers and had an excellent experience working with Norman getting finance our first home. He was extremely meticulous explaining the options for each lender, and then through the application and settlement processes.
I would recommend Norman to anyone who is looking for a loan advisor or even just general advice. -read moreread less Joe D.Karen helped me to acquire my first property. She was very patient with me and worked to get the best deal tailored for my situation. The process was very smooth and efficient. I could not have asked for a better mortgage broker. Truly remarkable! -read moreread less Heidi Z.Karen and Liz are two of the hardest working professionals I have ever had the pleasure of dealing with – these days it is hard to come by. From day 1 to the end process, I had felt informed and well looked after, especially during a difficult time for me.
Thank you both for your excellent communication, integrity and reliability and successfully assisting me with my re-mortgage.
The reviews really speak for themselves and I will be recommending OneSite Finance to all friends and family and returning to their services for my next property. -read moreread less - Alex O.Liz Zaki and her colleagues including Tram provided timely and responsive assistance as our mortgage broker. Liz gave great advice that helped us obtain a competitive interest rate in order to buy our first family home. She explained things well and was available to answer any questions along the way. We were particularly impressed with her efforts to locate us a competitive rate with an ethical bank as this was important to us. -read moreread less A G.Norman Suryadi was outstanding in helping us to get a mortgage for our first home. He is a great broker with very good insight into the different/best alternatives out there for mortgages. We got the best rates possible! He was very friendly and efficient, and extremely helpful and patient with our frequent queries about products, features and processes. We will be referring any friends and family who are looking for a mortgage to Norman. -read moreread less Ange C.My wife and I have enlisted Liz Zaki to co-ordinate multiple home loans over the last 12 years. We have always been impressed with Liz's professionalism, punctuality, work ethic, honesty, efficiency and friendliness. At the initial planning meetings, Liz clearly and carefully outlined a realistic strategy to facilitate obtaining the ideal home loan for us. Liz is well connected with multiple banks and niche arms within banks, thus providing multiple feasible home loan options. Liz does everything within her means to obtain the lowest interest rates for her clients. Liz's work ethic is unparalleled. She frequently met with my wife and I outside of work hours to have meetings, to sign documents and is always available by phone and/or email (frequently replying within minutes) if there are any qualms or concerns. For one of our recent loans, Liz was available over the phone and email whilst she was on holidays so that the progression of our home loan approval wasn't halted. Purchasing a property and applying for a home loan are extremely stressful processes. It is a blessing to have Liz as our mortgage broker as she makes the process seamless. Liz has always been above reproach in the way she has liaised with my wife and I; we will continue to enlist her services for future home loans and have no hesitation at all to recommend her to our family and friends. Keep up the great work Liz!
Sincerely, Jimmy and Angela C -read moreread less - Bowen Y.Norman was extremely professional and had a through understanding of all of the procedures involved. I love how he went above and beyond to help me in my home purchase. Definitely recommend. -read moreread less Kelly T.Liz was so wonderful assisting us getting a mortgage. She explained everything very carefully, explained all the pros and cons of various loans and worked really hard to get us the best to suit our needs. She was always very responsive and communication with her and the team was great. I would definitely recommend her. -read moreread less Kenny T.My wife and I have been have used Onesite for last 10 years for all our property purchases and sales (home owner and investment). The service provided by Liz and her team is exceptional from start to finish.
Impartial advice and guidance at the start of the process followed by seamless and extremely efficient service & continued guidance throughout the process.
Amazing and could not recommend highly enough! -read moreread less - Bernadette M.Liz is an amazing Mortgage Broker.
5 stars doesn't do justice to the service that Liz and her team have provided.
Through a challenging construction process, Liz and her team went above and beyond to assist us, always focused on getting us the best outcome. -read moreread less Avayar D.Liz is an amazing mortgage broker and seems to be working 24/7 as she answers emails and sms very quickly at all times. She has done our mortgage several times, and each time she pays attention to details, even meeting us at solicitor and bank to make sure everything went smoothly and everything was filled up quickly. She made sure we got the best deals, and even looked for the cheapest solicitor for our purpose. We can only provide positive comments as there is nothing else we could have expected of her. Our mortgage was not a straightforward one, but she always managed to help us pretty smoothly. Thank you, Liz. -read moreread less robert c.We have worked with several mortgage brokers and accounts before and I have to say no one has come close to Liz. Highly efficient, very dedicated to her profession and in our case this led to very impressive results. From the very beginning she helped us navigate the system and was engaged consistently throughout the process. Highly recommended! -read moreread less
