Frequently Asked Questions
Questions we are frequently asked by new clients in Sydney...
We pride ourselves on providing no-obligation, independent advice, and 5-Star customer service.
Mortgage Brokers & The Home Loan Process
When applying for a loan directly through a bank, you are limited to the small range of loan products they offer. And the rates and discounts they offer to "walk-in" or branch customers.
In short... Your bank, as good as they may be, can only ever show you their own home loan products.
You could try to compare their loans with other banks. But that would take hours of making phone calls, filling in applications, negotiating for discounts, and analysing a spreadsheet of confusing data. The process is a fair bit more complicated than comparing phone plans and that is often hard enough.
A good mortgage broker has a proven system to compare rates, fees and conditions from a variety of lenders. They will do all the research, administration and negotiation on your behalf – saving you many hours of tedious work and potentially uncomfortable conversations.
In short, we make it easy for you to get the most suitable loan with the least amount of stress.
Any Mortgage Broker can find you a loan. But not all have the network, knowledge and experience to get you the most suitable one. We look at you as a long-term client and consider your long term needs. You can see this in the reviews we've collected over the years. We always look at how to save you years of repayments and fees.
The expert Mortgage Brokers at OneSite Finance not only guarantee to find you the most suitable loan, we automatically review your loan each year to ensure you always have the best deal available. Your bank is not going to do that.
And we offer advice on how you can redirect any savings to pay your loan off sooner or invest for greater returns in the future. We help you keep more cash in your pocket today and in the future.
This is a hard question to answer without knowing some information about your situation. Mainly:
- Your goals. What are you looking to achieve?
- Your income & expenses. What do you earn? What do you spend?
- Your assets & liabilities. What do you own? How much debt do you have?
- Your family situation. Are you married, single, have children etc.
During your Free Home Loan Strategy Session one of our expert Mortgage Brokers will analyse your situation and give you an accurate idea of your borrowing capacity.
If you're ready to purchase, we can arrange a full Loan Pre-Approval so when you find the right property, the funds are ready to go. This places you at an advantage when negotiating for your next property.
The following video will give you a breakdown of the factors affecting your borrowing capacity.
Yes... Some people are able to negotiate a better rate with their own bank. But many find the process stressful, time-consuming and uncomfortable. And it doesn't guarantee you will get the most suitable loan available.
In other words, even with a better rate, you still may be paying more than necessary. A better rate is nothing if your loan product does not have an offset account. Or does not allow you to make extra repayments for instance.
A good mortgage broker will look after all the research, negotiation, and administration, saving you hours of work and potentially confronting conversations.
The ultimate goal is to ensure you have the most suitable loan for your situation. Not necessarily the loan with the lowest interest rate.
Using a mortgage broker costs you absolutely nothing. We get paid by the bank you select at the end of the purchase or refinance process.
The banks do pay us a commission for bringing them loans. This is money the banks would have spent on marketing to attract new clients and also to process new home loan applications.
A lot of banks have reduced the number of branches and the capability of the Lending Managers within those branches in order to cut costs and drive greater economic efficiencies.
You will usually get a better deal through a mortgage broker because unlike banks, we are independent. We’re not limited to showing you the home loan products from one lender. OneSite Finance has a panel of 40 lenders covering the Big 4, mid-tier banks, international banks as well as credit unions and building societies.
We help clients all around Sydney with all types of home loans including loans to purchase your first home, upgrade your existing home, loans for land and construction, refinance, and loans to help you invest in property.
We help busy Professionals research and obtain their home loans with as little as 5% deposit, and No LMI. The professionals we help include:
- Medical Industry Professionals including Medical Specialists, Doctors, Nurses, Physiotherapists, and Veterinary Industry Professionals
- Legal Industry Professionals including Solicitors, QCs, and other legal practitioners
- Accounting Professionals including Chartered Accountants (CAs), Auditors, Actuaries, Financial Controllers, and other accounting industry professionals
- Mining, Energy & Resource Industry Professionals including Engineers, Surveyors, Mine Surveyors, Quantity Surveyors and Geologists
- Information Technology Professionals including Engineers, Software Developers, System Administrators, Project Managers, and other IT practitioners
Not at all... OneSite Finance is completely independent. We can compare hundreds of loans and loan products from a panel of more than 40 lenders to ensure you always have the most suitable loan for your situation. Now and in the future.
We get paid the almost the same commission regardless of which lender you choose. Additionally, we disclose all commissions to clients prior to lodging any loan applications.
That said, we have a 15+ year track record of serving our clients' best interests. Our goal is not to just make sales. We are dedicated to forging long term relationships as you can see from the reviews and testimonials we've accumulated over the years.
Our advice is independent, fully transparent, always impartial, and in your best interest.
Yes... Exit fees and penalties are charged to cover the costs incurred by the bank to attract you as a client, to assess you as a credit risk and to process your home loan application.
Exit fees can often be eliminated or reduced if you negotiate with the bank. In any case, our comprehensive analysis on loan refinances and reviews takes all penalties and fees into account to ensure you get the best financial outcome.
An approval estimate is a high-level estimate of the amount a lender is willing to lend you. Some brokers and lenders use Approval Estimates to avoid the cost in time and effort required to assess your situation properly.
Sadly, some home buyers and investors sign contracts based on what they think is a Loan Pre-Approval only to discover it was only an approval estimate. This not only causes significant stress, but it can also put the transaction at risk and lead to you losing out on the property and potentially losing your deposit. This is especially true if your situation changes.
OneSite Finance always proceeds with a Loan Pre-Approval application which when granted means you can search for and bid on a property knowing the funds you need will be there when called on.
The sooner the better. We don’t merely help you research and find the most suitable loan. We answer all your questions and help you through the entire process from start to finish. We especially enjoy guiding First Home Buyers bring their home ownership dreams come to life.
So, whether you're ready to make an offer on a property, you're thinking about buying your first house, or you're just wondering if you may be able to save some money on your mortgage, book your Free Home Loan Strategy Session and benefit from our years of experience.
There’s no obligation and absolutely nothing to lose.
Sydney is a beautiful part of the world to live, work and invest in. Book a Free Home Loan Strategy Session and we can put you in touch with our network of trusted real estate partners who will help you find the property you're looking for.
Whether you're looking to purchase a home or to invest, one of our professional partners should be able to help.
Enquire Now. Book Your FREE Home Loan Strategy Session
Discover how to get the right home or investment property loan and save years and thousands in repayments, fees and taxes
After our friends had a very good experience working with Norman we decided to give it a shot and we are always grateful for all... read moreAfter our friends had a very good experience working with Norman we decided to give it a shot and we are always grateful for all his helps and efforts through our long journey as a first home buyers.
He made the whole mortgage broking process very smooth and easy for us by providing detailed information regarding different options available in the market. Anytime we needed to get a property value he kindly helped us with that no matter how many properties we requested for.
We found him a very reliable, honest, punctual and knowledgeable with good contacts in big banks to fast track the mortgage broking process where needed. We highly recommend him to our friends and families. read less -
I arranged financing through OneSite Oct. 21 and I could not recommend Liz and her team highly enough. Her pragmatic approach cuts through the complexity... read moreI arranged financing through OneSite Oct. 21 and I could not recommend Liz and her team highly enough. Her pragmatic approach cuts through the complexity of a stressful process, delivering a simple and favourable outcome. She is commendably hardworking, constantly available for consultation, and strong advocate for her clients.
Thanks Liz for making everything so easy! read less -
Andi was very highly recommended by a colleague and friend. From start to finish, Andi from OneSite has been very helpful and keen on answering... read moreAndi was very highly recommended by a colleague and friend. From start to finish, Andi from OneSite has been very helpful and keen on answering every query that I had. I pretty much understood the whole process of buying a property as a FHB and obtaining a loan. He is very easy to work with too. I highly recommend OneSite for your loan needs! Looking to work with him again soon. read less -
Highly recommend Norman Suryadi to anyone!
As a first-home owner, buying your first property can be very overwhelming. Norman went above and beyond to make sure... read moreHighly recommend Norman Suryadi to anyone!
As a first-home owner, buying your first property can be very overwhelming. Norman went above and beyond to make sure to make my process as smooth as possible, as well as making sure I understood each step.
Where other experts in the process would make me feel they don't have time for me, or my worries were silly, Norman always made the time to respond and explain to make me feel at ease. read less -
Liz is amazing. She supports you through the whole mortgage, equity loan and refinancing process. Liz will also explain things again when you ask, even... read moreLiz is amazing. She supports you through the whole mortgage, equity loan and refinancing process. Liz will also explain things again when you ask, even though you know she has has already explained it before. Liz also makes sure you fully understand the details. I've recommended her to several friends already that asked for a great mortgage broker. You are lucky to have someone like Liz from Onsite Finance manage your mortgage financing for you. read less -
My wife and I have enlisted Liz Zaki to co-ordinate multiple home loans over the last 12 years. We have always been impressed with Liz's... read moreMy wife and I have enlisted Liz Zaki to co-ordinate multiple home loans over the last 12 years. We have always been impressed with Liz's professionalism, punctuality, work ethic, honesty, efficiency and friendliness. At the initial planning meetings, Liz clearly and carefully outlined a realistic strategy to facilitate obtaining the ideal home loan for us. Liz is well connected with multiple banks and niche arms within banks, thus providing multiple feasible home loan options. Liz does everything within her means to obtain the lowest interest rates for her clients. Liz's work ethic is unparalleled. She frequently met with my wife and I outside of work hours to have meetings, to sign documents and is always available by phone and/or email (frequently replying within minutes) if there are any qualms or concerns. For one of our recent loans, Liz was available over the phone and email whilst she was on holidays so that the progression of our home loan approval wasn't halted. Purchasing a property and applying for a home loan are extremely stressful processes. It is a blessing to have Liz as our mortgage broker as she makes the process seamless. Liz has always been above reproach in the way she has liaised with my wife and I; we will continue to enlist her services for future home loans and have no hesitation at all to recommend her to our family and friends. Keep up the great work Liz!
Sincerely, Jimmy and Angela C read less -
Approaching the home loan process we were unsure whether to engage a mortgage broker to assist but we're so glad we did. Liz was great... read moreApproaching the home loan process we were unsure whether to engage a mortgage broker to assist but we're so glad we did. Liz was great - she and the team were really thorough in helping us plan our finances and relentless in following-up the banks. The timing on our settlement could easily have gotten complicated but Liz was all over it. Excellent service, very happy to recommend to anyone. read less -
Liz and her team are fantastic. They have helped me through buying multiple properties and it has always been a great experience. Liz has deep... read moreLiz and her team are fantastic. They have helped me through buying multiple properties and it has always been a great experience. Liz has deep knowledge of loan setup and options plus she makes the whole process very easy. I am actually most impressed that OneSite Finance provides you everything you need getting home loans, tax help, commercial loans and options for choosing a builder if you are constructing a home. It is a one stop shop for everything you need! Also, Liz is amazing. She brings the whole thing together. read less -
We have been dealing with Liz as a mortgage broker since we purchased our first home in 2005. Since then we have come to... read moreWe have been dealing with Liz as a mortgage broker since we purchased our first home in 2005. Since then we have come to rely on her for our home loan needs including purchases, refinance and construction loans.
I would highly recommend Liz and OneSite as they have always found a better rate for us.
Their attention to detail in our applications have always resulted in a quick turnaround from the financial institutions with little or no questions asked. read less -
Liz is one of the most professional and results-driven financial service provider I've ever worked with.
My partner and I applied for a new home loan... read moreLiz is one of the most professional and results-driven financial service provider I've ever worked with.
My partner and I applied for a new home loan via Liz. From initial consultation, to approval and settlement, the whole process was project managed by Liz and as a result, it was relatively painless. Communication from Liz is also second to none as she is very responsive. When we needed to come in and sign documents, she was also very flexible with timing. Liz was also a very tough negotiator with the bank and was able to provide a VERY enviable rate on our home loan with CBA with is comparable with smaller lenders.
She is truly a delight to deal with and can really trust her to help navigate through an otherwise very cumbersome and time-consuming part of a home buying process. read less -
The first time I engaged Liz / OneSite was in 2007 but I didn't purchase a property.
Subsequently in the past seven years Liz and her... read moreThe first time I engaged Liz / OneSite was in 2007 but I didn't purchase a property.
Subsequently in the past seven years Liz and her team helped my husband and me to obtain home and investment loans.
In both occasions Liz has been very professional, her service and support is second to none. Liz provided us with advice based on our needs, and she always rose to the challenge to find the best deal for us.
Highly recommended to engage OneSite when you need to get a home loan. read less -
We've found One Finance on google and decided to give it a try based on the amazing reviews. We were wondering whether the 5 stars... read moreWe've found One Finance on google and decided to give it a try based on the amazing reviews. We were wondering whether the 5 stars were too good to be true but after our first chat with Liz, I could understand why she has that rating.
Liz is extremely competent, focused and committed to help you choose the best deal. She's efficient while also friendly. If i had any question, I'd pick the phone and get an answer right away. Whether those were questions directly related to the loan or even unrelated (e.g. negotiation tips, strata report, concerns about the location). Liz has wide experience in the property market, so she knew to advise us about one of the areas locations we were looking into, saying to pay attention to airplane noise levels there. That was really helpful. At our first meeting she also prepared a full manual for us which clearly explains how the process works, what different types of loans exist, etc. Throughout this process, I could be 100% confident that Liz is on top of things and her can do, positive attitude was so uplifting for us - anxious first home buyers.
I've already recommended Liz to all our friends, but hopefully this review will help other ppl out there as well. read less -
Liz has been our mortgage broker since 2012. We appreciate her help in getting us the loan for our various property purchases, restructuring our loans... read moreLiz has been our mortgage broker since 2012. We appreciate her help in getting us the loan for our various property purchases, restructuring our loans and taking the equity out. She is very responsive in answering our queries and help us understanding the whole loan process. Highly recommended. read less -
As a first time home buyer, Liz and One Site Finance could not have been more helpful.
Liz was so committed to making sure my home... read moreAs a first time home buyer, Liz and One Site Finance could not have been more helpful.
Liz was so committed to making sure my home purchase went smoothly and that I was fully informed of all necessary information at all stages of the process.
The team at one site finance maintained constant communication and provided quick responses to any questions I had.
I was extremely happy with my choice of mortgage broker and have already recommended their services to friends and family.
I will be using One Site Finance for all future consultations/purchases. read less -
Liz Zaki from OneSite has been absolutely outstanding! AAA+++.
I've worked with a few mortgage brokers over the years with experiences ranging from excellent to downright... read moreLiz Zaki from OneSite has been absolutely outstanding! AAA+++.
I've worked with a few mortgage brokers over the years with experiences ranging from excellent to downright terrible.
Liz has unmatched experienced, knowledge and professionalism. She was relentless in achieving the desired outcome for my family!
Highly recommended! read less -