Frequently Asked Questions
Questions we are frequently asked by new clients in Sydney...
OneSite Finance is built on helping First Home Buyers, Upgraders, Home Builders, Property Investors, and those looking to refinance their existing home loans.
We pride ourselves on providing no-obligation, independent advice, and 5-Star customer service.
Mortgage Brokers & The Home Loan Process
When applying for a loan directly through a bank, you are limited to the small range of loan products they offer. And the rates and discounts they offer to "walk-in" or branch customers.
In short... Your bank, as good as they may be, can only ever show you their own home loan products.
You could try to compare their loans with other banks. But that would take hours of making phone calls, filling in applications, negotiating for discounts, and analysing a spreadsheet of confusing data. The process is a fair bit more complicated than comparing phone plans and that is often hard enough.
A good mortgage broker has a proven system to compare rates, fees and conditions from a variety of lenders. They will do all the research, administration and negotiation on your behalf – saving you many hours of tedious work and potentially uncomfortable conversations.
In short, we make it easy for you to get the most suitable loan with the least amount of stress.
Any Mortgage Broker can find you a loan. But not all have the network, knowledge and experience to get you the most suitable one. We look at you as a long-term client and consider your long term needs. You can see this in the reviews we've collected over the years. We always look at how to save you years of repayments and fees.
The expert Mortgage Brokers at OneSite Finance not only guarantee to find you the most suitable loan, we automatically review your loan each year to ensure you always have the best deal available. Your bank is not going to do that.
And we offer advice on how you can redirect any savings to pay your loan off sooner or invest for greater returns in the future. We help you keep more cash in your pocket today and in the future.
For more information, here are the 9 Ways Our Mortgage Brokers Help Sydney Home Owners and Investors Get the Most Suitable Loan and Save Thousands in Mortgage Repayments, Fees, and Taxes.
This is a hard question to answer without knowing some information about your situation. Mainly:
- Your goals. What are you looking to achieve?
- Your income & expenses. What do you earn? What do you spend?
- Your assets & liabilities. What do you own? How much debt do you have?
- Your family situation. Are you married, single, have children etc.
During your Free Home Loan Strategy Session one of our expert Mortgage Brokers will analyse your situation and give you an accurate idea of your borrowing capacity.
If you're ready to purchase, we can arrange a full Loan Pre-Approval so when you find the right property, the funds are ready to go. This places you at an advantage when negotiating for your next property.
The following video will give you a breakdown of the factors affecting your borrowing capacity.
Yes... Some people are able to negotiate a better rate with their own bank. But many find the process stressful, time-consuming and uncomfortable. And it doesn't guarantee you will get the most suitable loan available.
In other words, even with a better rate, you still may be paying more than necessary. A better rate is nothing if your loan product does not have an offset account. Or does not allow you to make extra repayments for instance.
A good mortgage broker will look after all the research, negotiation, and administration, saving you hours of work and potentially confronting conversations.
The ultimate goal is to ensure you have the most suitable loan for your situation. Not necessarily the loan with the lowest interest rate.
Using a mortgage broker costs you nothing usually.
The most in demand brokers may charge a small consultation or commitment fee that is refunded on settlement. Mortgage brokers get paid by the bank you select at the end of the purchase or refinance process.
The banks pay brokers a commission for bringing them loans. This is money the banks would have spent on marketing to attract new customers and process their home loan applications.
A lot of banks have reduced the number of branches and the capability of the Lending Managers within those branches in order to cut costs and drive greater economic efficiencies.
You will usually get a better deal through a mortgage broker because unlike banks, brokers are independent. Your broker is not limited to showing you the home loan products from one lender unlike the Lending Manager at your local branch.
OneSite Finance has a panel of over 40 lenders covering the Big 4, mid-tier banks, international banks as well as credit unions and building societies.
More information on how we and other mortgage brokers are paid can be found on our Fees and Commissions page.
We help clients all around Sydney with all types of home loans including loans to purchase your first home, upgrade your existing home, loans for land and construction, refinance, and loans to help you invest in property.
We help busy Professionals research and obtain their home loans with as little as 5% deposit, and No LMI. The professionals we help include:
- Medical Industry Professionals including Medical Specialists, Doctors, Nurses, Physiotherapists, and Veterinary Industry Professionals
- Legal Industry Professionals including Solicitors, QCs, and other legal practitioners
- Accounting Professionals including Chartered Accountants (CAs), Auditors, Actuaries, Financial Controllers, and other accounting industry professionals
- Mining, Energy & Resource Industry Professionals including Engineers, Surveyors, Mine Surveyors, Quantity Surveyors and Geologists
- Information Technology Professionals including Engineers, Software Developers, System Administrators, Project Managers, and other IT practitioners
Not at all... OneSite Finance is completely independent. We can compare hundreds of loans and loan products from a panel of more than 40 lenders to ensure you always have the most suitable loan for your situation. Now and in the future.
We get paid the almost the same commission regardless of which lender you choose. Additionally, we disclose all commissions to clients prior to lodging any loan applications.
That said, we have a 15+ year track record of serving our clients' best interests. Our goal is not to just make sales. We are dedicated to forging long term relationships as you can see from the reviews and testimonials we've accumulated over the years.
Our advice is independent, fully transparent, always impartial, and in your best interest.
Yes... Exit fees and penalties are charged to cover the costs incurred by the bank to attract you as a client, to assess you as a credit risk and to process your home loan application.
Exit fees can often be eliminated or reduced if you negotiate with the bank. In any case, our comprehensive analysis on loan refinances and reviews takes all penalties and fees into account to ensure you get the best financial outcome.
An approval estimate is a high-level estimate of the amount a lender is willing to lend you. Some brokers and lenders use Approval Estimates to avoid the cost in time and effort required to assess your situation properly.
Sadly, some home buyers and investors sign contracts based on what they think is a Loan Pre-Approval only to discover it was only an approval estimate. This not only causes significant stress, but it can also put the transaction at risk and lead to you losing out on the property and potentially losing your deposit. This is especially true if your situation changes.
OneSite Finance always proceeds with a Loan Pre-Approval application which when granted means you can search for and bid on a property knowing the funds you need will be there when called on.
The sooner the better. We don’t merely help you research and find the most suitable loan. We answer all your questions and help you through the entire process from start to finish. We especially enjoy guiding First Home Buyers bring their home ownership dreams come to life.
So, whether you're ready to make an offer on a property, you're thinking about buying your first house, or you're just wondering if you may be able to save some money on your mortgage, book your Free Home Loan Strategy Session and benefit from our years of experience.
There’s no obligation and absolutely nothing to lose.
Sydney is a beautiful part of the world to live, work and invest in. Book a Free Home Loan Strategy Session and we can put you in touch with our network of trusted real estate partners who will help you find the property you're looking for.
Whether you're looking to purchase a home or to invest, one of our professional partners should be able to help.
Enquire Now. Book Your FREE Home Loan Strategy Session
Discover how to get the right home or investment property loan and save years and thousands in repayments, fees and taxes
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Ron C.
It was a pleasure to work with Liz and the team from OneSite Finance. Liz assisted in refinancing our mortgage and was excellent in explaining... read moreIt was a pleasure to work with Liz and the team from OneSite Finance. Liz assisted in refinancing our mortgage and was excellent in explaining the various alternatives and strategies we could pursue to best manage our position.
The support received from the OneSite Finance team far exceeded our expectations, and they provided a stress free professional experience from start to finish.
I cannot recommend Liz and the Onesite Finance team highly enough. read less - A G.
Liz is a super efficient and helpful broker. She was available 24/7 to answer any of our questions which I am sure you will not... read moreLiz is a super efficient and helpful broker. She was available 24/7 to answer any of our questions which I am sure you will not be able to find anyone more attentive to their client needs! From the beginning of the process up to settlement I did not have to worry at all as Liz has dealt with everything in a super efficient manner. Thanks for all your help Liz, we really appreciate and we will definitely use Liz again in the future! read less -
Benjamin G.
Norman was very helpful in arranging the refinancing of my home loan, and was attentive and meticulous with the details of my investment property too.... read moreNorman was very helpful in arranging the refinancing of my home loan, and was attentive and meticulous with the details of my investment property too. He is patient and persistent with investigating all options, and outlined carefully all the steps in the process. Great service. read less -
- Kenneth F.
Me and my wife were very lucky to have been recommended Norman Suryadi from OneSite Finance as our Mortgage Broker during the process of the... read moreMe and my wife were very lucky to have been recommended Norman Suryadi from OneSite Finance as our Mortgage Broker during the process of the purchase of our first home. Norman was very informative about the terms and conditions and very approachable and flexible when it came to my wife's million's of questions, and he was very helpful when there were slight delays in the approval processes. In the end thanks to Norman we go our first home, and we are very happy with his help and guidance and hopefully support for many years to come. read less -
Zander a.
We have been dealing with Liz as a mortgage broker since we purchased our first home in 2005. Since then we have come to... read moreWe have been dealing with Liz as a mortgage broker since we purchased our first home in 2005. Since then we have come to rely on her for our home loan needs including purchases, refinance and construction loans.
I would highly recommend Liz and OneSite as they have always found a better rate for us.
Their attention to detail in our applications have always resulted in a quick turnaround from the financial institutions with little or no questions asked. read less - Joe D.
Karen helped me to acquire my first property. She was very patient with me and worked to get the best deal tailored for my situation.... read moreKaren helped me to acquire my first property. She was very patient with me and worked to get the best deal tailored for my situation. The process was very smooth and efficient. I could not have asked for a better mortgage broker. Truly remarkable! read less -
- Vivi S.
Liz has been our mortgage broker since 2012. We appreciate her help in getting us the loan for our various property purchases, restructuring our loans... read moreLiz has been our mortgage broker since 2012. We appreciate her help in getting us the loan for our various property purchases, restructuring our loans and taking the equity out. She is very responsive in answering our queries and help us understanding the whole loan process. Highly recommended. read less -
Victor M.
We had vendor's condition to settle by the end of financial year and we had less time than usual for the settlement process (during the... read moreWe had vendor's condition to settle by the end of financial year and we had less time than usual for the settlement process (during the busiest period - end of financial year). I don't think that would've been possible without Norman. He was not only doing his part - sorting out finances, but also took personal responsibility to make sure we settle on time. Besides his job he was also monitoring conveyancer's team progress and liaising with the lender.
We felt Norman's support, guidance and assistance throughout the process.
Norman is very friendly, approachable, knowledgeable, well organised and diligent. Big thanks to Norman! read less - Lawrence M.
Superb professionalism and customer service from OneSite. Liz Zaki and her team made determining the best financial path for me a walk in the park!... read moreSuperb professionalism and customer service from OneSite. Liz Zaki and her team made determining the best financial path for me a walk in the park! Their knowledge and attention to detail exceeded expectations. I wholeheartedly recommend OneSite for any loans or mortgage questions you have! read less -
- James
Norman has been assisting us for our first home purchase for the last 9 months. Never realized that the biggest spending is also the most... read moreNorman has been assisting us for our first home purchase for the last 9 months. Never realized that the biggest spending is also the most complicated. Without the great support from Norman, I don't think can go through this process successfully.
So many questions have been answered clearly and quickly. The communication and professionalism is so much better than the previous broker initially engaged. Clearly one of the best decision that I made is to switch the brokerage to Norman !
Thank you Norman for everything, including your personal attention and support to my specific needs. See you later on our next purchase. read less - Meda C.
We are first-time home buyers and Liz helped us greatly in navigating the process. She was recommended by friends, and we are happy to have... read moreWe are first-time home buyers and Liz helped us greatly in navigating the process. She was recommended by friends, and we are happy to have followed their advice and work with Liz.
Liz clearly explained the process and assisted us in putting our mortgage application together. She was always available to provide advice and the advice we received from her was always informed and realistic.
Liz made the process of acquiring property less stressful than it would have otherwise been. We are grateful for that!
We strongly recommend Liz's services! read less - Tadas M.
Norman is one of the most professional brokers I have ever dealt with. He has in-depth knowledge of all the steps and procedures.
He helped in... read moreNorman is one of the most professional brokers I have ever dealt with. He has in-depth knowledge of all the steps and procedures.
He helped in every step of the process to get the best home loan in our circumstances.
He went above and beyond explaining each and every detail of the contract and was able to provide the service outside of working hours.
Your service is highly recommended, thank you again! read less - - Kenny T.
My wife and I have been have used Onesite for last 10 years for all our property purchases and sales (home owner and investment). ... read moreMy wife and I have been have used Onesite for last 10 years for all our property purchases and sales (home owner and investment). The service provided by Liz and her team is exceptional from start to finish.
Impartial advice and guidance at the start of the process followed by seamless and extremely efficient service & continued guidance throughout the process.
Amazing and could not recommend highly enough! read less - Ange C.
My wife and I have enlisted Liz Zaki to co-ordinate multiple home loans over the last 12 years. We have always been impressed with Liz's... read moreMy wife and I have enlisted Liz Zaki to co-ordinate multiple home loans over the last 12 years. We have always been impressed with Liz's professionalism, punctuality, work ethic, honesty, efficiency and friendliness. At the initial planning meetings, Liz clearly and carefully outlined a realistic strategy to facilitate obtaining the ideal home loan for us. Liz is well connected with multiple banks and niche arms within banks, thus providing multiple feasible home loan options. Liz does everything within her means to obtain the lowest interest rates for her clients. Liz's work ethic is unparalleled. She frequently met with my wife and I outside of work hours to have meetings, to sign documents and is always available by phone and/or email (frequently replying within minutes) if there are any qualms or concerns. For one of our recent loans, Liz was available over the phone and email whilst she was on holidays so that the progression of our home loan approval wasn't halted. Purchasing a property and applying for a home loan are extremely stressful processes. It is a blessing to have Liz as our mortgage broker as she makes the process seamless. Liz has always been above reproach in the way she has liaised with my wife and I; we will continue to enlist her services for future home loans and have no hesitation at all to recommend her to our family and friends. Keep up the great work Liz!
Sincerely, Jimmy and Angela C read less - Niz C.
As first home-buyers, Liz was absolutely fantastic throughout the whole mortgage broking process. Every meeting was informative and easy to understand. She helped guide us... read moreAs first home-buyers, Liz was absolutely fantastic throughout the whole mortgage broking process. Every meeting was informative and easy to understand. She helped guide us through the process and set us up with everything we needed to get into the property market. We couldn't be happier with the service we received, and have and will continue to recommend OneSite Finance to our friends and family. read less -
